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Customer Service

Sales Support
Contact GoBible® Customer Service for questions about billing, orders, or your account.

Contact us by Phone
Our friendly customer service representatives are available by calling 1-866-GO-BIBLE  between the hours of Mon-Fri 7:30am-10pm; Sat-Sun 9am-8pm (Eastern Standard Time)

Only exceptions: Thanksgiving Day: Closed; Christmas Eve: Close at 4pm; Christmas Day: Closed; New Year's Eve: Close at 6pm; New Year's Day: Closed 

 

Contact us by E-mail
To contact us directly, please complete our information inquiry form.

Frequently Asked Questions
Access our list of frequently asked questions. Find answers to common questions regarding personal privacy, shipping & returns policies and more.

Bulk Order Pricing & Sales
Please contact us directly for bulk order pricing and to place a bulk order with an Account Executive.

Business Address
The GoBible, LLC
50 Harrison Street
Hoboken, NJ 07030

Our Policies

Shipping and Returns

Shipping and Handling

  • United States, Puerto Rico & the Virgin Islands: The GoBible®, LLC uses USPS mail for domestic shipping within the U.S. Orders typically require up to two days for processing and an additional three to nine days to arrive by USPS mail. Rates begin at $6.95 for "Standard 6-9 business days" and at $9.95 for "Expedited 3-6 business days" for shipping and handling anywhere in the United States, Puerto Rico, and the Virgin Islands.
  • Canada: Shipping to Canada is done through USPS Global Express Mail with rates beginning at $9.95. An additional shipping charge may be applicable for additional units and accessories.
  • European Union: Shipping throughout the EU is done through USPS Global Express Mail with rates beginning at $29.95. An additional shipping charge may be applicable for additional units and accessories.
  • Australia & New Zealand: Shipping is done through USPS Global Express Mail with rates beginning at $29.95. An additional shipping charge may be applicable for additional units and accessories.

Returns/Warranty

For GoBible® units purchased on its website, through phone agents, and designated retail outlets, GoBible® offers a new replacement unit for a defective unit provided there is no physical damage to the player. The customer is still responsible for the original shipping and handling charges as well as the return postage and customs charges (if any). This warranty is valid up to thirty (30) days after the date of purchase. Units purchased through non-designated, third-party resellers are not covered by this warranty.

To return a product for a refund or exchange, please complete the online Return Merchandise Authorization (RMA) Request Form.

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Bulk Sales Discounts

GoBible® offers quantity discounts in the following way for its DOMESTIC U.S. customers:

  • Customers who purchase between five and nine regular-price GoBible® devices (or a dollar-amount of regular-price product between $499.75 and $999.49) will receive a 10% discount on all items ordered and free domestic U.S. shipping. Customers should enter the discount code "TGBQD-10" during the checkout process.
  • Customers who purchase ten or more regular-price GoBible® devices (or a dollar-amount of regular-price product greater than $999.49) will receive a 15% discount on all items ordered and free domestic U.S. shipping. Customers should enter the discount code "TGBQD-15" during the checkout process.
  • If you have any questions about the discount policy, please complete our information inquiry form, or call 866-GO-BIBLE.

GoBible® offers quantity discounts in the following way for its INTERNATIONAL customers:

  • Customers who purchase between five and nine regular-price GoBible® devices (or a dollar-amount of regular-price product between $499.75 and $999.49) will receive a 10% discount on all items ordered and a flat rate of $50 for shipping and handling. Customers should enter the discount code "TGBQDINTL-10" during the checkout process.
  • Customers who purchase ten or more regular-price GoBible® devices (or a dollar-amount of regular-price product greater than $999.49) will receive a 15% discount on all items ordered and a flat rate of $50 for shipping and handling. Customers should enter the discount code "TGBQDINTL-15" during the checkout process.
  • If you have any questions about the discount policy, please complete our information inquiry form, or call 866-GO-BIBLE.

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Terms and Conditions

The GoBible, LLC accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Paypal

Promo Codes
The GoBible, LLC will sometimes furnish an alphanumeric code that can be used for promotions on our website. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, given to specific affiliate churches or distributors, or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts, free gifts or complimentary Rush Order processing. The provisions for each respective Promo Code are included with the code itself; if an expiration date or other condition is stipulated, just refer to where you acquired the code for the exact requirements.

Sales tax
Sales tax is only required for orders shipping within our resident states of business. Therefore, all orders shipping within New York will be charged the applicable sales tax at 8.00% of the total price excluding shipping charge.

Processing time
You can expect your order to be processed within approximately one to two "business" days, provided the items are in stock and there are no problems with the payment verification. The GoBible, LLC does not guarantee same day shipping. Orders will not be processed on weekends and holidays.

Order status
The GoBible, LLC will do everything possible to keep you informed of your order via e-mail. Your USPS tracking number will be emailed to you once the item is shipped.

Cancellations of, or changes to, orders
You may request a cancellation/change of your order, provided your order has not already been processed and shipped. Please contact us at 1-866-GO-BIBLE during our business hours (EST: Mon-Fri 7:30am-10pm; Sat-Sun 9am-8pm) to cancel/change your order. If your account has already been charged, you will receive a credit back to your account within approximately 1-2 business days.

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Privacy Policy

It is the policy of The GoBible, LLC Inc. to honor the privacy of any information which you provided us. We only collect the information we need in order to process your order.

Information Collection and Use
The GoBible, LLC is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. For your safety, we strongly recommend your user name and password remain confidential. DO NOT share this information with anyone.

Registration
In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is solely used to provide you with important updates from GoBible, such as automated order status updates via e-mail.

Order
The information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number and expiration date. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system.

Sharing
We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes. In the interests of creating a safer marketplace, The GoBible, LLC will disclose its customers' personally identifiable information to law enforcement or third party fraud protection companies whenever such disclosure is required by state or federal law.

Links
This website contains links to other sites. Please be aware that The GoBible, LLC is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

Company Updates
From time to time, The GoBible, LLC will send out Company and product updates to customers who grant The GoBible, LLC permission to send them such information.

To honor the privacy of our users, we offer the option not to receive these types of communications. At the time of your order, you may opt not to receive special offers and company news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and have a "remove link" if you wish to no longer receive special offers and news. Otherwise, customers may occasionally receive information on new products and services. Please see the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

Choice/Opt-out
Customers who no longer wish to receive our newsletters may opt-out by sending e-mails to unsubscribe@gobible.com.

Notification of Changes
If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail. Users can then choose to allow or not to allow The GoBible, LLC to use their information in this different manner. Unless The GoBible, LLC provides a notification of this kind and receives your permission, The GoBible, LLC will only use information in accordance with the privacy policy under which the information was collected.

If you have opted out of receiving communications from The GoBible, LLC, you will still be able to view news of policy changes at www.GoBible.com.